My product is out of guarantee, can I still use your
service?
A:
Yes, in many cases products such as stainless steel
appliances can get stained long after the guarantee is over
and this would fall under false advertisement or material
failure.
Q:
What does it cost me to use your service?
A:
In most cases nothing as the suppliers / manufacturers
reimbursing our fees to you up on resolving the dispute. If
a dispute gets resolved within 48 hours after our first
approach letter then you will receive a US$ 20.00 cash-back
from us already and the rest would be claimed from the
supplier / manufacturer.
Q:
Why is your service different than me trying to solve the
problem myself?
A:
For most people it will take already many hours just finding
the right contact of high level executives from the supplier
/ manufacturer who will actually respond. In addition to
that we have the expertise, know-how and hardware in place
to communicate with the supplier / manufacturer verbally and
visible in a very effective way.
Sadly many suppliers / manufacturers only respond after a
fair amount of pressure, this is where our web page and
social networking skills coming pretty handy.
Q:
How much need my product to be to use your service?
A:
We don't have a minimum or maximum tag, even products
costing less than our dispute fee often getting replaced
with full reimbursement of our fees.
Q:
How long does it normally takes to reach a solution?
A:
Most cases getting resolved after our first approach letter
which means between 24 - 48 hours while others getting a
quick response once the complaint is visual on the internet,
95% of the companies then don't want to wait for the next
step of announcing this dispute publicly to arrive and
resolutions are expected shortly after.
Q:
Why don't you show a list of companies which
you handled a dispute with in the past?
A:
After a dispute has been satisfactorily resolved we have to
take the fair step not to show them in any kind of
connection with a dispute anymore.
Q:
Why is there no other means of contacting your company
?
A:
Our rate is very tied calculated to help other customers
getting what they paid for and even reimbursing them if we
have less work after a 48 hour resolution, so receiving tons
of questions would increase our expenses and shorten the
time resolving actual disputes.
